Connor, Clark & Lunn One Ltd. is committed to ensuring the fair treatment of complaints regarding its products or services in accordance with regulatory requirements. Complaints received by the firm will be addressed in accordance with the firm’s complaint handling policy.
If you would like to make a complaint regarding a product or service offered by the firm, please contact the firm using the following details:
Connor, Clark & Lunn One Ltd.
Attention: Chief Compliance Officer
2300-1111 West Georgia Street
Vancouver, BC V6E 4M3
Telephone No.: +1 888-685-2020
E-mail: [email protected]
Complainants can expect to receive an initial response to their complaint within five business days of receipt of the complaint by the firm.
Québec residents: If a complainant resident in Québec is dissatisfied with how their complaint is handled or the outcome, the complainant may request that the firm provide a copy of the complaint file to the Autorité des marchés financiers for its handling. Contact information for the Autorité des marchés financiers is as follows:
Autorité des marchés financiers
Place de la Cité, tour Cominar
2640, boulevard Laurier, bureau 400
Québec (Québec) G1V 5C1
Telephone No.: +1 418-525-0337
Toll-free telephone service: 1-877-525-0337
Residents of other Canadian jurisdictions: If a complainant is resident in a Canadian jurisdiction outside Québec, the complainant may be eligible to use the independent dispute resolution service offered by the Ombudsman for Banking Services and Investments (OBSI). Contact information for the Ombudsman for Banking Services and Investments is as follows:
Ombudsman for Banking Services and Investments
20 Queen Street West, Suite 2400
P.O. Box 8
Toronto, Ontario M5H 3R3
Telephone No.: +1 416-287-2877
Toll-free telephone service: 1-888-451-4519
E-mail: [email protected]